Return Policy

We want you to be completely satisfied with your purchase

30-Day Return Window

You have 30 days from the date of delivery to return most items for a full refund.

Return Guidelines

Eligible Items

  • Items must be in original condition
  • Original packaging and tags must be intact
  • Items must not show signs of wear or damage
  • High-value items (e.g., jewelry, electronics, fragrance) must include original accessories, documentation, and packaging where applicable

Non-Returnable Items

  • Personalized or customized items
  • Perishable goods
  • Intimate or sanitary goods
  • Items damaged by normal wear and tear
  • Digital downloads or software

How to Return

  1. Contact Customer Service: Email us at returns@agenticstore.com or use our AI chat assistant
  2. Get Return Authorization: We'll provide you with a return authorization number (RMA)
  3. Package Your Item: Use original packaging when possible
  4. Ship It Back: Use the prepaid return label we provide

Refund Process

  • Refunds are processed within 5-7 business days after we receive your return
  • Original payment method will be credited
  • Shipping costs are non-refundable unless the item was defective
  • You'll receive an email confirmation when your refund is processed

Exchanges

We don't offer direct exchanges. To get a different size or color, please return the original item and place a new order.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll provide a full refund or replacement at no cost to you, including return shipping.

Questions?

Our customer service team is here to help! Contact us at support@agenticstore.com or use our AI chat assistant for instant help.