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Refund Policy

We want you to be completely satisfied with your purchase. Here's our comprehensive refund policy.

30-Day Returns

Full refund within 30 days of purchase

Money-Back Guarantee

100% satisfaction guaranteed

Fast Processing

Refunds processed within 5-7 business days

Return Window

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refund Process

Step 1: Request Return

  • Contact our customer service team via chat, email, or phone
  • Provide your order number and reason for return
  • We'll email you a return shipping label

Step 2: Ship Your Return

  • Pack the item securely in its original packaging
  • Attach the prepaid return shipping label
  • Drop off at any authorized shipping location

Step 3: Receive Your Refund

  • We inspect your return within 2-3 business days
  • Refund is processed to your original payment method
  • You'll receive email confirmation once processed

Refund Timeframes

  • Credit Card Refunds:3-5 business days
  • PayPal Refunds:1-2 business days
  • Bank Transfer Refunds:5-7 business days
  • Gift Card Refunds:Instant

Items That Cannot Be Returned

  • Personalized or custom-made items
  • Digital products or software
  • Gift cards and promotional items
  • Items marked as "Final Sale"
  • Perishable goods
  • Items damaged by misuse or normal wear

Exchanges

We currently only offer refunds, not exchanges. If you need a different size or color, please return the original item for a full refund and place a new order for the desired item.

International Returns

International customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for returns over $100.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll provide a prepaid return label and expedite your replacement or refund.

For defective items, we may offer troubleshooting support first to help resolve the issue without requiring a return.

Contact Information

Need Help with a Return?

Email: returns@agenticstore.com

Phone: 1-800-AGENTIC (243-6842)

Hours: Monday-Friday 9AM-6PM EST

Our AI customer service assistant is available 24/7 to help with return requests and questions.